User-Centred Requirements Handbook

Part A: Introduction to the Handbook

• User-centred design
• Focus of the Handbook
• Relationship to traditional requirements analysis
• Existing software engineering procedures
• Relationship with other RESPECT documents
• Main stages of the Framework

Part B: User Requirements Framework

Phase 1. User context and Early design

• 1.1 Summarise project
• 1.2 Identify users and stakeholders
• 1.3 Specify user characteristics
• 1.4 Describe technical environment
• 1.5 Describe physical environment
• 1.6 Describe social and organisational environment
• 1.7 Identify user goals and tasks
• 1.8 Review current processes
• 1.9 Review similar systems and products
• 1.10 Produce design ideas and concepts
• 1.11 Perform expert review of designs
• 1.12 Move to Phase 2 ?

Phase 2. Prototype and User test

• 2.1 General usability goals and guidelines
• 2.2 Identify design constraints
• 2.3 Identify task scenarios
• 2.4 Propose new processes
• 2.5 Develop prototype
• 2.6 Test prototype with users
• 2.7 Review user cost/benefits
• 2.8 Move to Phase 3 ?

Phase 3. User requirements documentation

• 3.1 General system characteristics
• 3.2 Organisational structure
• 3.3 Task scenarios and interaction steps
• 3.4 Technical environment
• 3.5 System functions and features
• 3.6 User interface design
• 3.7 User Support
• 3.8 Physical environment
• 3.9 Social and organisational environment
• 3.10 Standards and styleguides to apply
• 3.11 Test plan
• 3.12 Implementation plan

Part C: User Requirements Methods

• 4.1 Brainstorming
• 4.2 Controlled testing
• 4.3 Diary keeping
• 4.4 Focus groups
• 4.5 Functionality matrix
• 4.6 Group discussions
• 4.7 Interviews
• 4.8 Observation
• 4.9 Paper prototyping
• 4.10 Parallel design
• 4.11 Rapid prototyping (software or hardware based)
• 4.12 Scenario building
• 4.13 Storyboarding
• 4.14 Survey
• 4.15 Task analysis
• 4.16 Task allocation
• 4.17 Video prototyping
• 4.18 Walkthroughs
• 4.19 Wizard of Oz prototyping

Part D

References

Appendix 1 - User Interface Guidelines

Appendix 2 - Human Factors Standards

Appendix 3 - Blank forms to support User Requirements specification

• Form 1.1 - Project summary
• Form 1.2 - Users and stakeholders
• Form 1.3 - User group characteristics
• Form 1.4 - Technical environment
• Form 1.5 - Physical environment
• Form 1.6 - Social and organisational environment
• Form 1.7 - User goals and tasks
• Form 1.8 - Current process
• Form 1.9 - Functions and features of similar systems
• Form 1.10 - Design ideas and concepts
• Form 2.1 - General usability goals
• Form 2.2 - Design constraints
• Form 2.3 - Task scenarios
• Form 2.4 - Propose new processes
• Form 2.6 - Task walkthrough feedback
• Form 2.7 - User cost-benefits
• Form 3.1 - General system characteristics
• Form 3.3 - Task scenarios and interaction steps
• Form 3.4 - Technical environment requirements
• Form 3.5.1 - System functions
• Form 3.5.2 - System features
• Form 3.6 - User interface design
• Form 3.7 - User support
• Form 3.8 - Physical Environment
• Form 3.9 - Social and organisational environment
• Form 3.10 - Standards to apply
• Form 3.11.1 - Usability test plan
• Form 3.11.2 - Usability test results
• Form 3.12 - User Requirements Implementation Plan

Part A: Introduction to the Handbook
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